Refund policy
UK Returns
You have up to 14 days to return from the day your order is delivered. Please be aware all items must be returned to us in a brand-new condition (no perfume/makeup), with tags, and in its original packaging to qualify for a refund.
To start a return, you can use our Return Centre.
Once your return is accepted, we’ll send you a return shipping label. We charge a £7.50 flat rate to generate a return label, which will be deducted from your refund.
Alternatively, you can also arrange your own shipping. Items sent back to us without first requesting a return will not be accepted.
International Returns
To start a return, contact us at hello@cultof9.com.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We do not allow for item exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@cultof9.com.
Issues
We willWe are so sorry if you have received a faulty item, this is definitely not the quality you should expect from our items.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.